Refund policy

WaveBlock Warranty & Returns

WaveBlock phone cases and Apple Watch Halo bumpers are slim, soft-touch designs engineered to help reduce EMF exposure while staying lightweight and barely there. Like a standard silicone case, they protect against everyday scratches, scuffs, and minor bumps. They are not rugged or drop-proof and are not designed to protect against drops, impact, heat, or crushing force.

We review every return and claim individually and fairly. Here's how it works.

Phone Cases & Apple Watch Halo Bumpers

30-Day Returns & Exchanges You have 30 days from delivery to return or exchange.

• efunds are available on unused items in like-new condition and original packaging. Once an item has been installed or used, it's no longer eligible for a refund. For a refund on an unused item, we may ask for photos showing the item unused and in its original packaging before the refund is approved.
• Exchanges (wrong size, model, color, or change of mind): we'll send the correct item within your 30-day window. Return shipping is a flat $6.99. As soon as your return shows in transit with tracking, your replacement ships free — you don't wait for it to arrive back to us. Any price difference is charged or refunded.
• To start, email [support@waveblock.com] with your order number and the item you'd like instead, and we'll send return instructions.

Tip: confirm your exact device model against our size guide before ordering — it takes ten seconds and saves a return.

1-Year Limited Warranty Every phone case and Halo bumper is backed by a 1-year limited warranty against manufacturing defects — flaws in materials or workmanship. A true manufacturing defect is visible when the item arrives or within the first days of normal use. Damage that appears after weeks or months of use is wear or accidental damage, not a defect.

• Arrives damaged
• Misaligned camera or sensor cutout
• Material separating without impact
• Cracking without a drop

To file a claim, contact us within the warranty period with your order number, a short note on what happened, and clear, well-lit photos of the item from every angle — front, back, all four corners, the camera or sensor cutout, and a close-up of the issue. Complete photos are required; claims missing angles can't be reviewed. We review every claim carefully and respond within 2 business days. If approved, we ship a free replacement — no need to return the old item. Limit one warranty replacement per order. Warranty applies to the original purchaser on items bought directly from WaveBlock.

What's Not Covered Silicone is a soft material, so natural wear happens over time — and so do accidents. Not covered:

• Corner chips, scratches, and cosmetic wear
• Stretching, peeling, or changes in shine
• Damage from drops, impact, pressure, heat, sun, or water
• Tears or damage from cable yanking, aggressive button use, or repeatedly removing and reinstalling
• General wear after extended use

This warranty gives you specific legal rights. You may also have other rights under the consumer protection laws of your state, and nothing here limits those rights.

Shields (Phone, MacBook, iPad)

Our shields are designed to be used under a case or cover, which protects the shield and helps maintain adhesion. We strongly recommend using one — shields used without a case are far more likely to lift at the edges, and that lifting isn't a defect.

30-Day Returns Because shields use a strong adhesive and make direct contact with your device, we can't accept returns on opened or used shields, and we can't refund connectivity issues caused by incorrect installation. If you ordered the wrong product or aren't satisfied, contact us within 30 days and we'll help with a verified issue. (Holiday grace period: 60 days from purchase.)

30-Day Limited Warranty We warranty phone, MacBook, and iPad shields against peeling and lifting for 30 days from delivery, when used as directed under a case or cover. Send your order number and a clear photo within 30 days; if approved, we'll send a replacement, with return shipping the customer's responsibility. Not covered: peeling from use without a case, edge lift from repeated removal or reapplication, or general wear over time.

Earbud Shields Earbud shields are a consumable item designed to last 3–6 months depending on daily use, sweat, and earwax. Because they're consumable and contact your ears, they're not returnable once opened and are covered only for adhesion or material defects reported within 7 days of delivery.

Subscribe & Save — Refresh Plan Stickers and shields are meant to be refreshed over time, and the easiest way is our Subscribe & Save plan: 25% off every refresh, delivered automatically on the schedule you pick. Choose every 3 months (best for heavy users) or every 6 months (best for average use). Cancel or change your schedule anytime. Want a fresh, soft-touch feel on a case you love, too? You can add a case at the same 25% Subscribe & Save price.

Amazon & Other Retailers Returns, exchanges, and refunds are handled by the original place of purchase. If you bought on Amazon or from another retailer, please use that store's return process — it's the fastest way to be taken care of. We're only able to process returns and exchanges for orders placed directly at waveblock.com. Have a product question? Reach out anytime and we'll help.

If the Mistake Is Ours If we shipped the wrong item, your order arrived damaged, or your package was lost in transit, that's on us. Contact us and we'll ship the correct item free within 1 business day — no return needed, nothing to pay. Please report shipping damage within 7 days of delivery with a photo.

Final Sale Items marked final sale, along with bundle and promotional discounts, are not eligible for return or refund. Exchanges for defects are still covered under the applicable warranty above.

How Refunds Work Approved refunds are issued to your original payment method within 5–10 business days. An order number is required for all returns, exchanges, and claims.